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Vacancy | General Manager - Customer Service Operations for Canada

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Dear Candidate,


CONTACT : Ms Neethi - Manager HR International | WhatsApp 8448582810


We are urgently looking General Manager - Customer Service Operations for Canada. The details of the same are mentioned below:

Experience: 9 - 12 Years
CTC: Rs 60 - 75 Lacs
Functional Area: Banking / Telecom
Role: null
Location: Canada


Job Description :

We are experiencing exponential growth. Do you have a passion for delivering best in class customer service? We have a permanent full time opening for a customer service oriented individual to join us as a General Manager - Customer Service Operations.

Reporting to the Director, Operations and working closely with all departments nation-wide, the successful candidate will be a key member in our mission to provide outstanding customer service.

Description

Your duties of employment include, but are not restricted to, the following:
Work collaboratively and proactively with the sales, operations and field teams

Develop and implement new customer service strategy

Deliver best in class service to our customers through prompt and friendly service during all stages of the installation project

Communicate effectively and efficiently with customers, demonstrating care, empathy and urgency

Communicate and negotiate settlements with customers

Ensure customers are surveyed appropriately to ensure complaint resolution was satisfactory

Provide leadership, training, feedback and coaching to the entire Customer Care team

Appreciate if you could revert back with your interest level. In case you are interested, kindly forward your updated profile in MS Word format along with details on your current CTC.

Should you require assistance recruiting for OVERSEAS OPPORTUNITIES or SETTLE ABROAD then please do not hesitate to contact our specialist Ms Neethi - Manager HR International | WhatsApp 8448582810.


Thank you

Ms Neethi - Manager HR International | WhatsApp 8448582810


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You are receiving this mail against your profile on TimesJobs (updated on: 01-09-2018)
Experience : 12 Year(s)
CTC : 3.0 Lac(s)
Skills : working from home, online data entry, freelance recruiter, freelance writer
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